Frequently Asked Questions
The Attorney General's Office and Department of Law staff cannot provide legal advice to private citizens or organizations, but only to agencies and employees of the State of Alaska.
- You may be able to find your answer in the Alaska Statutes.
- Look to see if any of the following frequently asked questions address your question.
- If you need a private attorney, the Alaska Bar Association Lawyer Referral Service can help you find one with the expertise you need. There is no charge for the referral. In Anchorage call 907-272-0352. Long distance calls within Alaska may be made toll free by calling 1-800-770-9999. If you are calling from outside Alaska, please call 907-272-0352. Hours are 8:30 a.m. - 12:00 noon and 1:00 p.m. - 4:00 p.m., Monday through Friday.
- Law Library: www.AlaskaLawHelp.org
Complaints
- Where can I file a complaint about:
- If I have a problem with a business what are my remedies?
- Where can I report a scam?
- If I have a problem with my landlord (or tenant) what are my remedies?
- Who can help me with a problem I have with my utility?
- What do I do if I have a question or complaint about my insurance?
Court System
- Where do I pay or check the status of a fine or restitution the Court ordered me to pay or restitution awarded to me?
- Who can I call with questions I have about my child support case?
- How do I file a civil, criminal or small claims case or an appeal to a case?
- Where can I get copies of my court records or the final judgment in my case?
- How do I contact the Alaska Court System?
Consumer Protection
- If I have a problem with a business what are my remedies?
- Where can I report a scam?
- Does Alaska have a No-Call List or Black Dot Law allowing me to opt out of receiving telemarketing calls?
- If I have a problem with my landlord (or tenant) what are my remedies?
Charities
- What are Alaska's laws governing charitable solicitations?
- How can I register to solicit charitable donations?
Miscellaneous
- How can I get a copy of a record from a state agency?
- Who should I call to report child abuse or neglect?
- How should I respond to a crime?
- Can I get an attorney general's opinion on this legal matter?
- Where can I find out what the laws are concerning carrying a concealed weapon in Alaska?
- What are Alaska's laws governing sex offender registration? How can I find out if one of my neighbors is registered?
- Who are my legislators?
Where can I file a complaint about my local police department or a state trooper?
Complaints against a state trooper can be reported to a supervisor at any post or office, or to a member of the Office of Professional Standards. This will result in the timely investigation of your complaint. You may also complete and file a "Notice of Employee Conduct"(142K PDF) form on-line.
If you are unable to access the on-line form, you may contact the Office of Professional Standards (OPS).
Address: DPS - OPS, 5700 E Tudor Road, Anchorage, AK 99507.
Phone: 907-269-6055.
Email: dps.ops@alaska.gov.
Complaints about local police agencies should be directed to that agency's Internal Affairs section or the chief of police.
Where can I file a complaint about a state agency?
The Department of Law has no jurisdiction over other agencies. You should to take your complaint to the commissioner of the department in question. The state Ombudsman's Office is another avenue. The Alaska State Ombudsman investigates complaints against state government agencies and employees.
Where can I file a complaint about my attorney?
All attorneys who practice in Alaska must be licensed by the Alaska Bar Association. The Bar is also responsible for attorney discipline. Visit the Bar's Complaints Against Attorneys web site for information on your rights and responsibilities as a client, and how to file a grievance against a member of the Alaska Bar.
Where can I file a complaint about an Assistant District Attorney or an Assistant Attorney General?
Please contact the appropriate office below:
Attorney General's Office
Stacie Kraly, Civil Division Director
1031 W. 4th Ave, Ste. 200
Anchorage, AK 99501
(907) 465-3600
District Attorneys' Office
Angie Kemp, Criminal Division Director
310 K Street, Suite 403
Anchorage, AK 99501-2064
(907) 269-5100
Where can I file a complaint about how the judge acted in my case?
The Department of Law has no jurisdiction over judges. You should consult with your attorney about your legal remedies including appeal. For other complaints about judicial conduct the Commission on Judicial Conduct handles discipline of judicial officers. Their telephone number is (907) 272-1033.
Who can help me with a problem I have with my utility?
To file a complaint about a regulated utility, submit an informal complaint with Regulatory Commission for Alaska online or by telephone at (907) 276-6222. Regulated utilities include most telephone companies, electric companies, water and sewer, and garbage companies. Cable television and cellular services are not regulated by the Regulatory Commission of Alaska, but consumer complaints about these services can be filed with our Consumer Protection Unit.
Where do I pay or check the status of a fine or restitution the Court ordered me to pay or restitution awarded to me?
Payments for restitution ordered in criminal cases or juvenile delinquency matters should be paid to the court. For payment and inquires, contact the court system:
Restitution Unit
Alaska Court System
820 West 4th Avenue
Anchorage AK 99501
(907) 265-0195
Website: http://courts.alaska.gov/trialcourts/restitution.htm
Email: restitution@akcourts.us
Payments for fines, fees and surcharges ordered in criminal and minor offense cases as well as civil attorney fee awards owed to the State are handled by Account Control Technologies, Inc. (ACT), the contractor for the Shared Services Division of the Department of Administration. For inquiries and payment contact Account Control Technologies, Inc:
Account Control Technology, Inc.
P.O. Box 9025
Renton, WA 98057
844-861-9777
Website: www.ACTEZPay.com
Who can I call with questions I have about my child support case?
You may contact the Child Support Services Division in the Department of Revenue at (907) 269-6900 for information about your case.
Who should I call to report child abuse or neglect?
Important! If you suspect a child is being abused or neglected please call the Child Abuse Hotline at 1.800.478.4444. A child's safety may be dependent upon you. For more information on the Department's role in child abuse and neglect cases please see our "Protecting Children" page.
How should I respond to a crime?
All crimes should be reported to your local police department or the Alaska State Troopers.
Can I get an attorney general's opinion on this legal matter?
This office issues attorney general's opinions at the request of the governor and other state officials. We cannot write an opinion for a private citizen or local government entities or employees. To see if an opinion has already been issued on this legal topic, you can search the attorney general opinions index of all opinions issued since 1996. Opinions issued prior to 1996 can be searched by keyword, but you will need to go to your local law library to obtain a copy of the actual opinion.